Contact us

Thank you for using NorthShoreConnect. Whether you are accessing the patient portal through your desktop, mobile phone or tablet, we want to help you get the most out of your experience.


Monday – Friday: 7:30 a.m. – 5:00 p.m.

Message us

When needing assistance or sharing feedback, we recommend sending a message to our support team.

Call us

When needing time-sensitive assistance, please call our support line.

Get help

Review our support topics or contact us with your questions.

  • Downloading the mobile app
  • Accessing NorthShoreConnect using a web browser
  • Printing from NorthShoreConnect
  • Technical requirements
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  • Troubleshooting registration problems
  • Troubleshooting login problems
  • Forgotten username or password
  • Keeping your account secure
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  • Scheduling in-person, telehealth and immediate care appointments
  • Canceling upcoming appointments
  • Rescheduling upcoming appointments
  • Finding the location of upcoming appointments
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  • Accessing your medical records
  • Accessing new or existing lab results
  • Renewing a prescription
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Sending a message to your care team

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  • Reading and understanding your monthly statement
  • Questions about insurance coverage
  • Financial assistance
Learn more at NorthShore.org